Delivery and return

Delivery and Return

Excerpts from our Terms and Conditions - which you can find here .

Delivery

We offer these suppliers: GLS.

We have 1-2 days delivery time. If the item has not been delivered either privately or in a postbox / post office / delivery point, we would advise you to write an email to us at hej@blueglass.dk with order number so we can identify the package. Please note that it can take up to 24 hours before you receive a feedback by e-mail. However, we strive to respond as quickly as possible.

We offer shipping to all of EU. Island shipping may be subject to a additional delivery charge. 

Return

Returns can be made via our return portal here , where you will automatically receive a free return label

You can return your package for up to 31 days after receipt, as long as the glasses are not damaged or made free of the plastic they come in. You are welcome to take them out of the bag and / or case.

Please ask all questions before you buy as all sales are final.
If, on the other hand, you have regretted your purchase before we send the order confirmation or before we send the order, you can hurry to write to hej@blueglass.dk

Right of complaint

The Purchase Act's defect rules apply to purchases of goods.

When you shop at Blueglass.dk, you of course have a 24 month right to make a complaint if there are defects in your item. This means that you can basically get the item exchanged, the money back or a reduction in the price, depending on the specific situation.

There is, of course, a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other poor handling / behavior.

How do I advertise?

If you want to advertise a product, it can be done via our return portal here , where you will automatically receive a free return label

The item is sent to:

Blueglass.dk
Strømmen 32
8960 Randers SØ, DK

We need the following information when you send the item to us

When you are going to return an item, please let us know what the problem is - as detailed as possible.

Note! We do not accept packages sent by post. cash on delivery or similar.

Remember that the item must always be sent back in proper packaging, and remember to get a receipt for shipment so we can refund your shipping costs ..

Right of appeal

If you want to complain about your purchase, please contact our customer service - hej@blueglass.dk

If we do not succeed in finding a solution together, you can submit a complaint to the Center for Complaint Resolution, House of Appeals, Toldboden 2, 8800 Viborg.

You can complain to the Center for Complaint Resolution via www.forbrug.dk.

The European Commission's online complaints portal can also be used to lodge a complaint. This is especially relevant if you are a consumer residing in another EU country. Complaint is filed here http://ec.europa.eu/odr . When submitting a complaint, you must state our e-mail address hej@blueglass.dk.